Dental Benefit Frequently Asked Questions (FAQs)2019-12-02T09:30:58-05:00

Frequently Asked Questions (FAQs)

Following is a list of frequently asked questions about the 2020 Prominence Medicare dental benefits paid with the Prominence+ Card.

Can I go to any dentist with the Prominence+ Card?

To ensure we are using Medicare-approved dentists, we are using DenteMax as our dental network. Search the DenteMax network by visiting find.dentemax.com Make sure you select “Medicare” as your network type.

If your dentist is not in the DenteMax Medicare network, they can join through the DenteMax website , or they can call DenteMax Customer Service at 800-752-1547 (TTY: 711).

What if I have a problem with or question about the Prominence+ Card?

Call Member Services for help with questions or concerns: 855-969-5882 (TTY: 711) from 8 a.m. to 8 p.m., seven days a week from October 1 through March 31 and Monday through Friday from April 1 through September 30.

What if I paid for dental services, vision hardware or hearing aids out-of-pocket? Is there a reimbursement process?

Prominence Health Plan Medicare has a reimbursement process for medically-necessary covered services. Please contact Member Services at 855-969-5882 (TTY: 711), to request reimbursement instructions and paperwork. The reimbursement amount will be deducted from your available benefit amount on the Prominence+ Card and a check will be mailed to your address on record.

Are all services fully covered?

Not all dental services are covered under the dental benefit. View a list of covered dental services

In addition to our covered services, we support other medically-necessary dental services that we may contribute money toward through the Prominence+ Card.

Can I use the card for cosmetic dental service or dental products?

No, the dental benefit is intended to be used only for medically-necessary services.

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Last update 11/25/2019